FAQ
Questions and answers
The questions people ask us most. Can't find yours? Ask us and we'll reply within one working day.
General
What is Brand Autopilot?
A platform for planning, writing, approving and publishing social media for one or more companies, each in its own brand voice, with a person approving every post. You can use it with your own team, or have us run your channels with it.
Who is it for?
Businesses that run more than one brand or channel, marketing teams who need approvals, and agencies managing several clients. It started with an events company and an IT services company.
Who is behind it?
Brand Autopilot is a product of Utawazi Dev. & Branding Limited, a company in Nairobi, Kenya.
How do I get an account?
Accounts are by invitation. Contact us and we will set up a workspace for your company and invite its owner, who then invites the team.
AI and approvals
Does the AI post on its own?
No post is published without a person's approval. The only exception is comment replies, and only if a company turns on automatic replies for a brand; those run within a daily limit and hold risky comments back for a person.
Which AI do you use?
Claude, made by Anthropic. Under Anthropic's commercial terms, what we send is not used to train its models.
Will the posts sound like us?
Every draft is written from your Brand Blueprint and checked against it, including words and claims to avoid. Your team can edit any draft before approving it.
Can I approve my own posts?
By default, nobody approves their own work. A company can turn off the second approval, so small teams can approve their own posts.
Channels
Which networks are supported?
Facebook Pages, Instagram professional accounts, LinkedIn company Pages, TikTok, YouTube and Shorts, WhatsApp Business broadcasts, and WordPress or Ghost blogs.
Do you support X (Twitter)?
Not at the moment. X charges for the API access posting needs, so we have left it out for now.
Do I give you my social media passwords?
Never. You connect each account with the network's own sign-in, and we store only the access tokens it issues, sealed so only our publishing service can use them.
Can you post to WhatsApp Status or Channels?
No. Meta offers no API for Status or Channels. We send broadcasts to contacts who opted in, through the official WhatsApp Business Cloud API.
Pricing and payments
Is there a free trial?
Yes. Every new company starts with a 7-day free trial, with no payment needed. After that it can stay on the Free plan or pay for a plan.
How can I pay?
By M-Pesa or card, through Paystack's secure checkout, for 2 days, a week, two weeks or a month at a time. You are charged in Kenyan shillings.
Will I be charged automatically?
Only if you pay by card and tick “save my card” at checkout. M-Pesa payments never renew. An owner can turn auto-renew off at any time.
Can I get a refund?
Yes, in the cases our billing and refund policy describes.
Data and security
Can other companies on the platform see our data?
No. Each company is a separate workspace, and the database itself keeps them apart.
How do I delete my data?
Disconnect accounts in Channels to delete their tokens, or ask us to delete your account or your company's workspace.
What happens to old media files?
Nothing is removed unless the company owner agrees a retention policy. Even then, owners get notice and a zip download first, and can keep any file.
Still have a question?
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